Refund & Cancellation Policy

1. Digital prompt purchases

Promptly AI sells digital goods (AI prompt text). Because prompt text is delivered instantly upon successful payment verification, purchases of prompt text are non-refundable once the prompt text has been unlocked and delivered to your account.

2. When a refund will be issued

We will issue a full refund of the purchase amount in the following circumstances:

• Duplicate or erroneous charge: if you were charged twice for the same prompt, or charged for a prompt you did not purchase.
• Failed delivery: if the prompt text was paid for but never delivered to your account.
• Unauthorised transaction: if a charge is confirmed by your payment provider as fraudulent.
• Technical failure: if our payment verification confirmed your charge but the unlock did not complete and could not be recovered.

3. How to request a refund

• Contact us at playboldstudio@gmail.com within 7 days of the purchase.
• Provide your registered email address, the Razorpay payment ID or order ID, and a short explanation.
• We will investigate and respond within 5–7 business days.
• Approved refunds are issued to the original payment method within 7–10 business days of approval.

4. Subscriptions & cancellation

• You may cancel a Pro or Creator subscription at any time by contacting us or using the controls we provide.
• Cancellation takes effect at the end of the current billing period; you retain access until then.
• We do not provide pro-rated refunds for partially used billing periods.
• If you believe you were charged for a subscription you did not sign up for, contact us within 7 days for a full refund of that charge.

5. Creator earnings & payouts

• Approved refunds of a prompt purchase reverse the corresponding credit to the Creator's earnings, and the Buyer's unlock is revoked.
• Creator earnings are not refundable except where a purchase is refunded as described above.
• Payouts already processed to a Creator's bank account cannot be clawed back; instead the refund is deducted from the Creator's future earnings balance.

6. GST & fees

Where a refund is issued, the amount refunded will be the amount paid for the prompt, including the GST collected on it. Platform and payment-processing fees associated with the refunded transaction are returned to the Buyer as part of the refund and correspondingly reversed from the Creator's earnings.

7. Chargeback policy

We cooperate with legitimate chargebacks raised with your payment provider. Abuse of the chargeback process — such as filing a chargeback after the prompt was successfully delivered — may result in account suspension and termination, and forfeiture of any outstanding creator earnings.

8. Contact

For all refund and cancellation requests, email playboldstudio@gmail.com with the subject line "Refund request" and include your payment details as described above.